Knowledgebase    FAQ

Do you provide any support? What is your response time?

We do provide 24/7 support via live chat and ticket system. (you can submit a ticket without registration, however we advise to sign in in order to have the opportunity to manage your support tickets).

Our helpdesk offers you the chance to send in tickets to our support team in a secure and easy manner. We ask that you fill in the profile with all of your account details as this makes our job little bit easier when providing you with technical or any other assistance. You can expect to receive a reply within 8 hours from our support team. Usually, responses are much quicker than this but occasionally during periods of high ticket load we may be a little slower so please be patient.