Knowledgebase    FAQ

Do you have any uptime guarantee?

You can expect 99.9 % uptime. However we would like to note that uptime concept has very slight distinction between guarantees hosting company provides and a marketing gimmick. Ability to provide high-quality hosting service mainly depends on ability of hosting company to build effective infrastructure and on level of technical support. These steps will surely increase uptime coefficient. But on the other hand, some force major circumstances that are hard to predict and avoid, that are usually caused by upstream entities and other service providers hosting company depends on, can cause unexpected downtime. The examples of these are intensive DDoS attacks, power outages or hardware issues. So uptime coefficient can not be calculated with conventional precision and should be perceived with all factors and circumstances taken into consideratio n.